We offer a wide range of high-quality machinery, including power generators, cleaning and sweeping machines, tool trolleys, forklifts and industrial equipment.
Faq's
Frequently Asked Questions (FAQ)
Tendyck Maschinen offers first-class machine solutions for industry, commerce, and trade. Our high-quality products, such as generators, cleaning machines, and forklifts, stand for quality, efficiency, and innovation – perfect for professional applications in Germany and Europe. Discover reliable technology for every challenge.
1. What products does Tobasa Solutions offer?
2. Where does Tendyck deliver machines?
We deliver within Germany and to various EU countries.
3. How can I place an order?
Orders can be conveniently placed via our online shop.
4. Which payment methods are accepted?
We accept credit cards, PayPal, and bank transfers. Leasing is available through our partner Mercator Leasing.
5. How long does delivery take?
Delivery times vary depending on location and product availability, but we strive for fast and reliable delivery. Our goods are shipped via DHL or DBschenker.
6. Does Tobasa Solutions offer leasing options?
Yes! We offer leasing solutions for business customers.
7. What is the return policy?
Consumers can return products within 14 days, provided the product is unused and in its original condition. Returns are not accepted from business customers.
8. How can I contact customer service?
You can contact us by email: info@tobasa-solutions.de or by phone: 02152 8721 880 for inquiries and support.
9. What to do in case of technical problems
We have a complaints policy with 3 escalation levels.
- Telephone support (95% successful)
- fast spare parts shipping
- Collection, repair, and return shipping by Tobasa Solutions GmbH
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